Famly Deutschland Status

App failure

Incident Report for Famly Deutschland

Resolved

This incident has been resolved.

Posted Nov 29, 2022 - 12:48 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 29, 2022 - 12:48 CET

Update

The problem is resolved, and everything is online again. We are investigating the root cause of this.

Posted Nov 29, 2022 - 12:47 CET

Monitoring

A fix has been implemented, we are monitoring the situation while it stabilizes.

Posted Nov 29, 2022 - 12:38 CET

Update

We have now identified the faulty data, and is restoring the data from backup. We expect to be online again very soon, with 15-30 min.

Posted Nov 29, 2022 - 12:18 CET

Update

The database problem it still not resolved. We are working on two different workarounds. Expect more information in 20-30 min.

Posted Nov 29, 2022 - 11:08 CET

Identified

We have identified a problem with our database provider, and are looking into finding a workaround for this.

Posted Nov 29, 2022 - 10:28 CET

Investigating

app.famly.de currently has problems. We are investating the cause.

Posted Nov 29, 2022 - 10:03 CET

This incident affected: Famly App.