tag:status.famly.de,2005:/historyFamly Deutschland Status - Incident History2024-03-29T06:23:35+01:00Famly Deutschlandtag:status.famly.de,2005:Incident/202890682024-03-18T10:32:26+01:002024-03-18T10:32:26+01:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:32</var> CET</small><br><strong>Resolved</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:23</var> CET</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:58</var> CET</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/199306162024-02-07T15:11:28+01:002024-02-07T15:11:28+01:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>15:11</var> CET</small><br><strong>Resolved</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:47</var> CET</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/187781122023-10-13T13:56:15+02:002023-10-13T13:56:15+02:00Probleme mit der Datei- und Bildspeicherung<p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:56</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:55</var> CEST</small><br><strong>Investigating</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:41</var> CEST</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Oct <var data-var='date'>13</var>, <var data-var='time'>13:32</var> CEST</small><br><strong>Investigating</strong> - Wir haben Probleme mit unserem Anbieter für Datei- und Bildspeicherung, weshalb Bilder derzeit nicht angezeigt werden, ebenso bestimmte andere Funktionen, im Zusammenhang mit dem Hochladen von Dateien. Wir sind dabei, das Problem zu untersuchen</p>tag:status.famly.de,2005:Incident/181697132023-08-17T09:32:32+02:002023-08-17T09:32:32+02:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>09:32</var> CEST</small><br><strong>Resolved</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.<br /><br />Wir bedauern die Unannehmlichkeiten, die der Ausfall verursacht hat, sehr und werden mit unserem deutschen hosting provider zusammenarbeiten, um zu verhindern, dass so etwas noch einmal passiert.<br /><br /> Vielen Dank für Eure Geduld.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:49</var> CEST</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>08:08</var> CEST</small><br><strong>Identified</strong> - Unser deutscher Hosting-Provider hat weiterhin Netzwerkprobleme. Dies führt leider dazu, dass die Famly-App nicht erreichbar ist.<br />Wir arbeiten sehr eng mit unserem Provider zusammen, um das Problem zu identifizieren und zu lösen. Wir werden diese Statusseite stündlich aktualisieren, bis das Problem behoben ist. Vielen Dank für Eure Geduld.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>07:21</var> CEST</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/175684642023-06-14T09:46:32+02:002023-06-14T09:46:32+02:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:46</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:45</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>09:44</var> CEST</small><br><strong>Investigating</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:03</var> CEST</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>08:01</var> CEST</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/175475112023-06-12T16:01:46+02:002023-06-12T16:01:46+02:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>16:01</var> CEST</small><br><strong>Resolved</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:40</var> CEST</small><br><strong>Monitoring</strong> - We have identified an issue with our provider, and they have mitigated the immediate issue. We will keep monitoring, but things should work again.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:21</var> CEST</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/161734112023-02-17T09:05:39+01:002023-02-17T09:05:39+01:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:51</var> CET</small><br><strong>Investigating</strong> - Wir sind jetzt zuversichtlich, dass das von uns identifizierte Problem behoben wurde, und schließen diesen Vorfall. Wenn du weiterhin Probleme hast, sende unserem Kundenteam (support@famly.de) gerne eine Nachricht.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:22</var> CET</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:20</var> CET</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/161373092023-02-14T17:49:43+01:002023-02-14T17:49:43+01:00Die Funktionsfähigkeit von Famly ist eingeschränkt<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:49</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>17:25</var> CET</small><br><strong>Monitoring</strong> - Wir haben Famly soeben aktualisiert und hoffen, dass dies das aktuelle Problem gelöst hat. Wir werden die Situation weiterhin beobachten, um sicherzustellen, dass alles wie gewohnt funktioniert.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>16:32</var> CET</small><br><strong>Investigating</strong> - Wir haben leider ein Problem in der Famly-Plattform entdeckt. Famly könnte daher für einige BenutzerInnen nicht zu 100% funktionsfähig sein. Wir untersuchen das Problem bereits und werden dich in Kürze erneut informieren.</p>tag:status.famly.de,2005:Incident/160178692023-02-03T13:00:00+01:002023-02-03T15:34:37+01:00Delays in delivery of posts to some users<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> CET</small><br><strong>Resolved</strong> - A bug in our platform unfortunately resulted in long delays (several hours) os some posts. The posts was successfully created, but would not be delivered to all end-users until hours later. Only some posts were affected.</p>tag:status.famly.de,2005:Incident/159282762023-01-25T11:40:58+01:002023-01-25T11:40:58+01:00SSL certificate issues<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>11:40</var> CET</small><br><strong>Resolved</strong> - The certificate issues have been resolved and the platform is operating normally again.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:40</var> CET</small><br><strong>Monitoring</strong> - The SSL certificate issues have been resolved, but we are monitoring to ensure that the fix is properly rolled out on all services.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>09:32</var> CET</small><br><strong>Identified</strong> - We have identified the cause of the issue and are working hard to fix it.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>08:10</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing issues with our SSL certificate on the platform, which prevents using the platform, as the certificate is being used to encrypt all traffic. We are working on a solution.</p>tag:status.famly.de,2005:Incident/158526182023-01-17T10:05:25+01:002023-01-17T10:05:25+01:00Unable to get images<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:05</var> CET</small><br><strong>Resolved</strong> - The issues with our storage provider has been resolved and our platform is fully operational again.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:40</var> CET</small><br><strong>Update</strong> - We continue monitoring this issue as we are still having decreased stability towards our storage provider.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:03</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CET</small><br><strong>Monitoring</strong> - Connectivity to our storage provider have been restored and we are currently monitoring for stability.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:53</var> CET</small><br><strong>Identified</strong> - We are still experiencing issues with retrieving images from our external storage provider.</p>tag:status.famly.de,2005:Incident/158523402023-01-16T09:30:18+01:002023-01-16T09:30:18+01:00Unable to get images<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:30</var> CET</small><br><strong>Resolved</strong> - The issue have been resolved, and the platform is now operational again.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:23</var> CET</small><br><strong>Identified</strong> - We have identified the cause of the issue and are working on remediating it.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:18</var> CET</small><br><strong>Update</strong> - Due to issues with retrieving images, notifications and reports might be delayed as well. We are still investigating the root cause.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>09:07</var> CET</small><br><strong>Investigating</strong> - We are currently investigating an issue that prevents images from being retrieved.</p>tag:status.famly.de,2005:Incident/156597912022-12-21T14:09:14+01:002022-12-21T14:09:14+01:00Emails not being sent<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:09</var> CET</small><br><strong>Resolved</strong> - The issue with sending mails have been resolved. There might be a delay of the mails that were not send during this outage.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>13:32</var> CET</small><br><strong>Monitoring</strong> - The problem with our mail provider has been solved, but there is a backlog that has to be processed. We will be monitoring this, and provide an update once everything has been resolved.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>10:25</var> CET</small><br><strong>Update</strong> - Our current incident with mail sending, unfortunately also means that there is a delay on notifications and newsfeed-items. Posts will get sent, but will be delayed.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>09:15</var> CET</small><br><strong>Update</strong> - We are still working with our e-mail provider to fix the e-mail sending problem, and expect to have a resolution soon.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:56</var> CET</small><br><strong>Identified</strong> - The issue has been identified and we are working on fixing it.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:54</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>15:09</var> CET</small><br><strong>Investigating</strong> - We have observed that emails are currently not being sent. We are investigating the issue. <br />The rest of the Famly Application is working normally.</p>tag:status.famly.de,2005:Incident/139222692022-11-29T12:48:54+01:002022-11-29T12:48:54+01:00App failure<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:48</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:47</var> CET</small><br><strong>Update</strong> - The problem is resolved, and everything is online again. We are investigating the root cause of this.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:38</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented, we are monitoring the situation while it stabilizes.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Update</strong> - We have now identified the faulty data, and is restoring the data from backup. We expect to be online again very soon, with 15-30 min.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>11:08</var> CET</small><br><strong>Update</strong> - The database problem it still not resolved. We are working on two different workarounds. Expect more information in 20-30 min.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:28</var> CET</small><br><strong>Identified</strong> - We have identified a problem with our database provider, and are looking into finding a workaround for this.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:03</var> CET</small><br><strong>Investigating</strong> - app.famly.de currently has problems. We are investating the cause.</p>tag:status.famly.de,2005:Incident/117845752022-10-10T09:49:58+02:002022-10-10T09:49:58+02:00Slow response times from our backend servers<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:49</var> CEST</small><br><strong>Resolved</strong> - We have now fixed the underlying issue with our queueing systems, and all systems are back to operational status.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:23</var> CEST</small><br><strong>Update</strong> - We have implemented a temporary workaround to make our app functional again. Some functions like push-messages are still effected.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:11</var> CEST</small><br><strong>Identified</strong> - We believe we have finally found the root cause. We are simultaneously working on a permanent fix as well as working on a way to mitigate the impact in the immediate term to speed up the recovery of the system.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:48</var> CEST</small><br><strong>Update</strong> - We are still investigating the root cause of the issue, while scaling up our other services even further to help alleviate the issue.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:19</var> CEST</small><br><strong>Investigating</strong> - We are still seeing very high response times, causing the app to be unavailable for most users. We have scaled up parts of our system already, but are investigating what bottlenecks remain.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:11</var> CEST</small><br><strong>Identified</strong> - We have found the potential issue, and are scaling up our servers to catch up with the increased traffic.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>08:07</var> CEST</small><br><strong>Investigating</strong> - We are currently seeing slow response times from our backend services. We are investigating the issue.</p>tag:status.famly.de,2005:Incident/110796592022-09-08T11:49:25+02:002022-09-08T11:49:25+02:00Famly unresponsive<p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:49</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:48</var> CEST</small><br><strong>Update</strong> - The issue has now been resolved, and Famly is fully operational again.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:44</var> CEST</small><br><strong>Monitoring</strong> - A fix has now been implemented, and the app is working again. We are monitoring the situtation to ensure that is working correctly.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:32</var> CEST</small><br><strong>Update</strong> - We have identified the issue, and is implementing a fix for it.</p><p><small>Sep <var data-var='date'> 8</var>, <var data-var='time'>11:20</var> CEST</small><br><strong>Investigating</strong> - Famly is currently experiencing some timeouts. We are investigating the cause of this.</p>tag:status.famly.de,2005:Incident/99477012022-05-09T10:19:19+02:002022-05-09T10:19:19+02:00Delayed messagning<p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:19</var> CEST</small><br><strong>Resolved</strong> - The issue has been identified and solved, and the platform should be functional again. We are monitoring the situation.</p><p><small>May <var data-var='date'> 9</var>, <var data-var='time'>10:01</var> CEST</small><br><strong>Identified</strong> - We have identified a problem causing message to be delayed. We are investigating the problem to find a solution.</p>tag:status.famly.de,2005:Incident/97130702022-04-05T15:22:27+02:002022-04-05T15:22:27+02:00Famly app unresponsive<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>15:22</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved, and our application is fully operational again.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> CEST</small><br><strong>Monitoring</strong> - We have identified and corrected the issue, and are monitoring the situation.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>14:54</var> CEST</small><br><strong>Investigating</strong> - We are experiencing connectivity issues on our platform. We are investigating the cause and possible solutions.</p>tag:status.famly.de,2005:Incident/90252482022-01-07T16:03:31+01:002022-01-07T16:03:31+01:00Data Processing Delays - News Feed and Checkin Affected<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>16:03</var> CET</small><br><strong>Resolved</strong> - All message processing should be back to normal.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:44</var> CET</small><br><strong>Monitoring</strong> - Our data processing infrastructure has experienced a significant delay. Our system is now catching up and we are monitoring the progress. You should see delayed News Feed posts appear shortly.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:40</var> CET</small><br><strong>Identified</strong> - Our data processing infrastructure is running behind which is causing delays in News Feed posts and Checkin/Checkout. No data has been lost and the system should be caught up shortly.</p>tag:status.famly.de,2005:Incident/89575462021-12-29T11:22:19+01:002021-12-29T11:22:19+01:00Famly App problems<p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:22</var> CET</small><br><strong>Resolved</strong> - We are fully online again. We will be monitoring our services closely in case there are any follow-up issues from our provider's network issue.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:18</var> CET</small><br><strong>Update</strong> - We are fully online again. We will be monitoring our services closely in case there are any follow-up issues from our provider's network issue.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>11:14</var> CET</small><br><strong>Update</strong> - Our provider is currently experiencing network issues. Their systems are slowly getting back into a normal state, they expect it to be fully online again within 15 - 25 minutes. <br /><br />We are closely monitoring our services to make sure they get online as soon as possible.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:56</var> CET</small><br><strong>Update</strong> - Our hosting provider is currently experiencing issues with the database. We are working with them to quickly resolve the issue.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>10:39</var> CET</small><br><strong>Investigating</strong> - We're experiencing issues with the Famly App causing it to be extremely slow or not working at all for some users. We are looking into this and will keep you posted on the progress.</p>tag:status.famly.de,2005:Incident/85593702021-11-17T16:08:39+01:002021-11-17T16:08:39+01:00Database issues<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:08</var> CET</small><br><strong>Resolved</strong> - The platform is operating normally again.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:57</var> CET</small><br><strong>Monitoring</strong> - The database has recovered, and we're monitoring the situation.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>15:48</var> CET</small><br><strong>Investigating</strong> - We're investigating issues with our main database. The application may be unavailable or slow to respond.</p>tag:status.famly.de,2005:Incident/85492322021-11-16T12:13:09+01:002021-11-16T12:13:09+01:00Network issue with provider<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:13</var> CET</small><br><strong>Resolved</strong> - Our services are back to normal. We will continue to monitor the situation.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:10</var> CET</small><br><strong>Monitoring</strong> - We are seeing our services come back online. We are monitoring the situation.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>11:46</var> CET</small><br><strong>Identified</strong> - Our provider is unfortunately experiencing a major networking outage that is also affecting us. We are monitoring the situation.</p>